Last Updated: 1 May 2026
1. Support Channels
- Email Support
- Helpdesk / Ticket System
2. Support Hours
Monday to Friday, 10:00 AM – 6:00 PM (IST)
3. Response Time
- Initial response within 24–48 hours
4. Scope of Support
- Installation and setup assistance
- Bug fixes related to our products
- Basic usage guidance
5. Exclusions
- Custom development or modifications
- Third-party plugin/theme conflicts
- Server or hosting issues
6. Paid Customers
Customers with active paid licenses or subscriptions may receive priority support.
7. Payment-Related Support
For any billing or payment issues, users must contact us before raising disputes with the payment gateway.
8. Contact
Email: [email protected]